Work for Us

Role: Assistant Manager
Reports: Manager
Type: Full Time Hourly

Company Mission Statement:
As a company we strive to provide the best customer service, route setting, music, and cleanliness to
our customers on a daily basis. We treat all customer interactions as if we are serving our friends or
family. We accomplish this by hiring employee associates who care about climbing and our customers
and provide them with the training and motivation to give great customer service.

Job Description:
The Assistant Manager (AM) is second in line to the manager of a facility. They are to act in the ideals of
the gym manager when the manager is not present; as well as be responsible for the below described
responsibilities on a daily basis. The Assistant Manager’s primary responsibility will be as a facilitator for
all staff when the manager is not present. The Assistant Manager will show exemplary customer service
skills, be great with staff, and be a dedicated, organized individual with personal drive to succeed and
help the business grow.

Position Objectives and Responsibilities:
• Create and facilitate a welcoming and inclusive environment
• Assist in supervision of staff
• Assist manager in hiring and training of staff
• Enforce company policies and procedures
• Helping organize and coordinate meetings
• Manage Front Desk communications log
• Facilitate the Membership Department
• Managing projects assigned to AM by Manager
• Attend and contribute to manager meetings as requested
• Play role in member community and community building events
• Fulfilling managerial duties when Manager is away
• Other duties as assigned by Manager

Reports/documentation to be delivered to direct supervisor:
• Membership Sales Reports
• Various Facility Metric Reports
• All other reports asked for by Manager

Performance Review Schedule:
• 30 days from hire-date then annually

Basic Qualifications:
• Capable of standing on feet for extended periods of time
• Must be physically capable of belaying a climber
• Must pass a background check
• Show proof of COVID 19 Vaccination

Preferred Qualifications:
• 2 + years management experience
• Experience working in climbing gyms or other recreation facilities
• Experience with Rock Gym Pro software or equivalent
• Strong relationship building skills – with customers, co-workers, and strategic partners
• Strong sales and customer experience focus
• Proven ability to manage conflict, stress and challenging situations
• Ability to set a professional example for other staff
• Extensive background in customer service and customer-facing roles
• Demonstrated passion for the sport of climbing
• Must be able to multi-task several objectives and set long term and short-term goals
• CPR/ First Aid Certifications preferred
• Must be self-motivated and proactive

Benefits:
• Vertical World Membership
• Pro Deals and Industry Discounts
• Health, Vision, and Dental Insurance Plan following 60 days of employment
• Access to other climbing gyms in the area

To apply, please send resume and cover letter to Mary
 
Role: Youth Program Instructor
Reports: Program Coordinator
Type: Full Time or Part Time Hourly

Vertical World is now hiring Youth Program (YP) Instructors. Instructors teach rock climbing classes and camps to students that range from 3 to 17 years old. Throughout the year there are multiple offerings a YP instructor may be involved in like: Regular yearlong programs, day camps, school break camps, summer camps, and summer programs to name a few. YP staff are responsible stewards that help groom VW’s next generation of climbers. The available positions are for summer programs and longer-term employment is based on availability and scheduling of fall programs. Hours per week range from 2-12 hours.

Responsibilities include but are not limited to:

  • Create and implement age-appropriate lesson plans for students
  • Create an appropriate balance of risk management, technical skill, and fun in each class
  • Work in cooperation with co-instructors
  • Track student progress and ensure students are going through all necessary processes to use gym equipment
  • Manage diverse abilities and interest levels within each class
  • Other duties or tasks delegated by Manager or Programs Coordinator

 
Requirements

  • Friendly and enthusiastic
  • Self-motivated and able to act independently
  • Previous top rope belay experience
  • Able to commit to consistent schedule
  • Great communication skills and the ability to work with a wide range of personalities
  • Ability to deal with difficult circumstances with a positive attitude
  • Great working ability in a family environment
  • First aid and CPR certified

 
Preferred Skills

  • Experience teaching climbing
  • Previous outdoor climbing experience
  • Lead climbing experience

 
Benefits

  • Free VW membership
  • Free access to all Seattle area gyms (if full time)
  • Access to industry pro deals
  • Combined Sick/PTO hours
  • Other benefits with long term employment

 
To apply, please email resume and climbing resume to: Redmond Programs

Vertical World is proud to be an Equal Opportunity Employer. Here at Vertical World, we do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We pride ourselves in creating an inclusive and welcoming community in our facilities.