Work for Us

Thanks for your interest in Vertical World employment!

Mission Statement:
As a company we strive to provide the best customer service, route setting, music, and cleanliness to
our customers on a daily basis. We treat all customer interactions as if we are serving our friends or
family. We accomplish this by hiring employee associates who care about climbing and our customers
and provide them with the training and motivation to give great customer service.

**Employee Vaccination Policy – Effective 8/13/2021:
All Vertical World Employees are required to be fully vaccinated, or receive their first dose by 8/31/2021, and their second dose by September 21st, 2021 unless a reasonable accommodation is approved.**
 

Groups/Belay Corps Coordinator – Vertical World

It is the job of the Groups/Belay Corps Coordinator to manage all incoming group transactions and the staff needed for those groups. For special groups that require unique pricing structures or circumstances the Group/Belay Corps Coordinator will work closely with the Assistant Manager and Director of Instruction to facilitate its needs.

Responsibilities include but are not limited to

  • Finalizing, invoicing, and coordinating logistics for all groups
  • Scheduling staffing for all events
  • Outreach to marketing team to promote group offerings
  • Checking and responding to all emails and communications pertinent to groups or Belay Corps staff
  • Record keeping and training of new Belay Corps staff
  • Evaluating Belay Corps staff performance and shadowing groups intermittently to ensure Vertical World standards and policies are met
  • Uphold requirements of Belay Corps attendance and performance
  • Manage Belay Corps membership statuses when applicable
  • Present updates on all aspects of groups to staff in logbook, at staff meetings, or whenever necessary
  • Attend Group Coordinator virtual meetings with the other facility Group Coordinators and Director of Instruction
     
    Requirements:

  • Must be able to work one weekend day per week
  • High level of organization and attention to detail
  • Great communication skills
  • Strong leadership ability
  • Ability to deal with difficult circumstances with a positive attitude
  • Outstanding people skills
     
    To apply, please email resume and climbing resume to: Mary
     

    Head Routesetter Position – Vertical World
    Reports: Gym Manager
    Type: Full Time

    The Head Routesetter is responsible for overseeing the quality, member satisfaction, and continued growth of all things routesetting at Vertical World facilities. They must be able to set obtainable goals to inspire growth and consistency in route quality, communicate budgetary needs with Vertical World management, as well as motivate and support a high moral setting crew.

    They are entrusted with controlling the core aspect of Vertical World climbing gyms.
     
    Responsibilities include but are not limited to:

  • Weekly setting schedule
  • Manage and motivate a setting team
  • Maintaining gym rotations and distributions
  • Training routesetters using VW training protocols
  • Close communication with operations and gym managers
  • Hiring, terminations, reviews
  • Communicating ordering needs of equipment
  • Gear, tools, holds, etc.
  • Managing setter hours and labor expense expectations
  • Executing required safety inspections and repairs of climbing walls
  • Organizing and executing competitions and events
     
    Requirements

  • Exceptional leadership skills
  • Self-motivated and able to act independently
  • Minimum 3 years full time setting experience
  • Great communication, computer, organizational, and managerial skills
  • Ability to deal with difficult circumstances with a positive attitude
  • Understanding of what a good setting program is and the balance needed between operations and route-setters
  • Intimate knowledge of high access work outside and inside of climbing wall
  • Ability to teach high access methods
     
    This is a full time hourly position and pay is dependent on experience, but ranges from $21-$25 per hour.
     
    Benefits Include:

  • Combined Sick/PTO accrual
  • Free VW membership
  • Access to industry pro deals
  • Access to all Seattle area gyms
  • Health care and dental once full time for 60 days
  • Retirement plan after 2 years employment earning at least $5,000 per year
  • Setter gear provided by VW
  • Setter shoe program from Scarpa
     
    Intangible Benefits:

  • Access to high level routesetting mentorship
  • Lots of opportunities to set high level championship events
  • Lots of opportunities to work with and set for high level youth and adult competitors
  • Awesome access to outdoor climbing and other outdoor activities ;)
  • A relaxed environment that encourages climbing outside, travel, comp setting and route setter development
     
    Please Email Bret with cover letter and resume to apply.
     
    Vertical World is an equal opportunity employer. We encourage those of all backgrounds to apply if interested.
     
    Routesetter Position – Vertical World
    Reports: Head Routesetter
    Type: Full Time or Part Time Hourly

    The job of a Routesetter is to deliver the primary product consumed by Vertical World clientele – climbing. It is the duty of a VW Routesetter to consistently produce industry leading routes and boulders at any given VW location. Routesetters report directly to each facilities Head Routesetter or Gym Manager.

    Responsibilities include but are not limited to:

  • Setting 2-5 days a week (Depends on full time or part time)
  • Show up on time and ready to work
  • Be an active part of a motivating and positive setting environment
  • Execute any tasks or goals from Head Setter or Gym Manager
  • Keep up to date with training material from Head Setter
  • Executing tasks in a timely manner
  • Meet efficiency and quality expectations of Head Setter
  • Maintain a clean work space
  • Keep climbing wall surfaces and equipment up to VW and manufacturer standards
  • Set for competitions and events at VW
  • Any other tasks that are delegated from Head Setter or Gym Manager
     
    Preferred Experience and Abilities :

  • Previous commercial setting experience
  • Ability to set 2-3 rope routes and 5-10 boulders in a day
  • High access rope skills
  • Self-motivated, hard-working, and able to act independently
  • Previous experience working in an environment where feedback/constructive criticism is welcomed and desired
  • Ability to deal with difficult circumstances with a positive attitude
  • Competition experience and USAC certification
     

    This is a full time OR part time hourly position and pay is dependent on experience, but ranges from $18-$22+ per hour.
     
    Benefits Include:

  • Combined Sick/PTO accrual
  • Free VW membership
  • Access to industry pro deals
  • Access to all Seattle area gyms (If full time)
  • Health care and dental once full time for 60 days (If full time)
  • Retirement plan after 2 years employment earning at least $5,000 per year
  • Setter gear provided by VW
  • Setter shoe program from Scarpa
     
    Intangible Benefits:

  • Access to high level routesetting mentorship
  • Lots of opportunities to set high level championship events
  • Lots of opportunities to work with and set for high level youth and adult competitors
  • Awesome access to outdoor climbing and other outdoor activities ;)
  • A relaxed environment that encourages climbing outside, travel, comp setting and route setter development
     
    Please Email Bret with cover letter and resume to apply.
     
    Vertical World is an equal opportunity employer. We encourage those of all backgrounds to apply if interested.

    Role: Front Desk Staff
    Reports: Manager/Assistant Manager
    Type: Full Time or Part Time Hourly

    The front desk sets the tone of the customer experience at Vertical World Climbing Gyms. It is the goal of the front desk employee to make everyone that walks through the door feel at home and comfortable. This outstanding customer service must be paired with unwavering customer qualification and risk management. Blending those three entities is the core value and measure of success of a front desk worker. Along with these principles a front desk employee should be a flexible, energetic individual, who thrives in an active work environment and is willing to get any job done.

    Responsibilities include but are not limited to:

    • Customer interactions
      • Communicating policies, procedure, safety requirements and enforcing all gym policies
      • Providing in depth customer tours of facility
    • Customer qualification
      • Belay checks
      • Lead checks
      • Provide activity specific orientations based on customer experience/qualifications
    • Risk management and floor supervision
    • In depth knowledge of gym offerings
    • Cleanliness of facility
      • Including but not limited to mats, equipment, surfaces, retail, etc.
      • Maintain climbing equipment such as ropes, route, tags, holds
    • Providing general instruction of climbing and climbing equipment in a fun and informative fashion
    • Restocking retail area
    • Assist in groups, events, and youth programs

     
    Requirements

  • Friendly and enthusiastic
  • Self-motivated and able to act independently  
  • Previous customer service and sales experience
  • Great communication skills and the ability to work with a wide range of personalities
  • Ability to deal with difficult circumstances with a positive attitude 
  • Great working ability in a family environment
  • Must be a competent experience climber
  • First aid and CPR certifications (can be completed after hire date)
  •  
    To apply, please email a resume and climbing resume to: Mary
     
    Role: Youth Program Instructor
    Reports: Program Coordinator
    Type: Full Time or Part Time Hourly

    Vertical World is now hiring Youth Program (YP) Instructors. Instructors teach rock climbing classes and camps to students that range from 3 to 17 years old. Throughout the year there are multiple offerings a YP instructor may be involved in like: Regular yearlong programs, day camps, school break camps, summer camps, and summer programs to name a few. YP staff are responsible stewards that help prepare VW’s next generation of climbers. The available positions are for summer programs and longer-term employment is based on availability and scheduling of fall programs. Hours per week range from 2-12 hours.

    Responsibilities include but are not limited to:

    • Create and implement age-appropriate lesson plans for students
    • Create an appropriate balance of risk management, technical skill, and fun in each class
    • Work in cooperation with co-instructors
    • Track student progress and ensure students are going through all necessary processes to use gym equipment
    • Manage diverse abilities and interest levels within each class
    • Other duties or tasks delegated by Manager or Programs Coordinator

     
    Requirements

    • Friendly and enthusiastic
    • Self-motivated and able to act independently
    • Previous top rope belay experience
    • Able to commit to consistent schedule
    • Great communication skills and the ability to work with a wide range of personalities
    • Ability to deal with difficult circumstances with a positive attitude
    • Great working ability in a family environment
    • First aid and CPR certified

     
    Preferred Skills

    • Experience teaching climbing
    • Previous outdoor climbing experience
    • Lead climbing experience

     
    Benefits

    • Free VW membership
    • Free access to all Seattle area gyms (if full time)
    • Access to industry pro deals
    • Combined Sick/PTO hours
    • Other benefits with long term employment

     
    To apply, please email resume and climbing resume to: Redmond Programs

    Vertical World is proud to be an Equal Opportunity Employer. Here at Vertical World, we do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We pride ourselves in creating an inclusive and welcoming community in our facilities.