Work for Us
Thanks for your interest in Vertical World employment!
Mission Statement:
As a company we strive to provide the best customer service, route setting, music, and cleanliness to
our customers on a daily basis. We treat all customer interactions as if we are serving our friends or
family. We accomplish this by hiring employee associates who care about climbing and our customers
and provide them with the training and motivation to give great customer service.
We are currently hiring (click position for more info):
GYM MANAGER
HEAD INSTRUCTOR
ROUTESETTER
FRONT DESK STAFF
YOUTH PROGRAM INSTRUCTOR
GYM MANAGER
The management position at Vertical World involves a high level of responsibility in overseeing financial success of the business, operations of systems, leadership with staff, and a deep connection to the VW climbing community.
Below is an outline of some of the key responsibilities of the management position. A Manager must take responsibility for and address conflict resolution and problem solving situations at a high level. On a daily basis the Manager must be able to handle many issues at one time: Multi –tasking, and problem solving, all while displaying strong leadership skills and confidence to the staff. A manager is the filter for information flowing from other parts of the company. The position requires a high level of
organization, communication, and knowledge of systems in order to execute goals.
Requirements:
Have a high level of enthusiasm to provide the VW community and its staff with the best possible experiences
Be able to think with ingenuity and creativity to come up with solutions to problems quickly and with confidence
Be a loyal part of the VW family
Maintain a high level of risk management
Have a strong work ethic and be willing to put in the time necessary to set VW apart
Ability to hire, administer corrective action, fire, train, proctor reviews, keep accurate records of all staff members
Have excellent communication skills with the entire company from new hires to CEO
Ability to lead with confidence and demonstrate self-control in times of stress
Manage a dynamic schedule for a large group of employees
Be alert of all the needs of the facility, its customers, and its staff
Be able to maintain team spirit and morality of staff
Have an entrepreneurial spirit and take the initiative on projects that can better the facility
Preferred Skills and Experience:
Multiple years of experience working in climbing gyms
Previous leadership experience, preferably within the climbing industry
Understanding of the local climbing community
A deep passion for climbing
Experience with Rock Gym Pro
Benefits:
Salaried Position
Combined Sick Pay/PTO
Medical, Dental and Vision Insurance
Industry Benefits – Pro deals, access to all Seattle area gyms, Spousal membership at VW, access to VW partner relationships
Retirement Plan – Simple IRA after two years of employment with up to 3% matching donation from VW
To apply, please email resume and cover letter to: Bret Johnston
HEAD INSTRUCTOR
The Head Instructor is to be in charge of all things in relation to classes and instruction for a Vertical World location in conjunction with the Regional Director of Instruction (RDI).
Responsibilities include but are not limited to:
Track class enrollment and communicate enrollment #s to RDI
Facilitate, implement, and schedule new class offerings
Regular check ins with RDI (at least quarterly)
Train all in house staff on instruction techniques for VW classes
Maintain outdoor gear and employee equipment
Scheduling and teaching private instruction
Keeps staff up to date on changes and or additions to the VW instructional programs
Communicate with management and marketing coordinators about promoting classes in need of marketing
Promptly respond to all email and other communications from clientele or VW staff
Communicate with Head Instructors at other VW locations for consistency of teaching practices and offerings
Observes and evaluates instructors teaching classes
Creates and keeps instructor records current and up to date
Perform annual reviews for instructors in conjunction with manager
Check website and in-house schedule to ensure schedule is consistently represented
Preferred Experience:
Previous rock gym employment
Experience with Rock Gym Pro software
Experience with climbing instruction with climbers of all abilities and ages
Wide range of climbing skills knowledge
Ability to lead climbing and comfortably build and clean anchors
Preferred Skills:
Self-motivated and able to act independently
High level of organization and attention to detail
Great communication skills
Ability to deal with difficult circumstances with a positive attitude
Intimate knowledge of climbing instruction, training, and technical access methods
Pay depends on Experience.
To apply, please email resume and cover letter to: Mattie Wheeler
ROUTESETTER
The job of a Routesetter is to deliver the primary product consumed by Vertical World clientele – climbing. It is the duty of a VW Routesetter to consistently produce industry leading routes and boulders at any given VW location. Routesetters report directly to each facilities Head Routesetter or Gym Manager.
Responsibilities include but are not limited to:
Setting 2-5 days a week (Depends on full time or part time)
Show up on time and ready to work
Be an active part of a motivating and positive setting environment
Execute any tasks or goals from Head Setter or Gym Manager
Keep up to date with training material from Head Setter
Executing tasks in a timely manner
Meet efficiency and quality expectations of Head Setter
Maintain a clean work space
Keep climbing wall surfaces and equipment up to VW and manufacturer standards
Set for competitions and events at VW
Any other tasks that are delegated from Head Setter or Gym Manager
Preferred Experience and Abilities:
Previous commercial setting experience
Ability to set 2-3 rope routes and 5-10 boulders in a day
High access rope skills
Self-motivated, hard-working, and able to act independently
Previous experience working in an environment where feedback/constructive criticism is welcomed and desired
Ability to deal with difficult circumstances with a positive attitude
Competition experience and USAC certification
This is a full time OR part time hourly position and pay is dependent on experience, but ranges from $18-$22+ per hour.
Benefits Include:
Combined Sick/PTO accrual
Free VW membership
Access to industry pro deals
Access to all Seattle area gyms (If full time)
Health care and dental once full time for 60 days (If full time)
Retirement plan after 2 years employment earning at least $5,000 per year
Setter gear provided by VW
Setter shoe program from Scarpa
Intangible Benefits:
Access to high level routesetting mentorship
Lots of opportunities to set high level championship events
Lots of opportunities to work with and set for high level youth and adult competitors
Awesome access to outdoor climbing and other outdoor activities
A relaxed environment that encourages climbing outside, travel, comp setting and route setter development
Please Email Bret with cover letter and resume to apply.
FRONT DESK STAFF
The front desk sets the tone of the customer experience at Vertical World Climbing Gyms. It is the goal of the front desk employee to make everyone that walks through the door feel at home and comfortable. This outstanding customer service must be paired with unwavering customer qualification and risk management. Blending those three entities is the core value and measure of success of a front desk worker. Along with these principles a front desk employee should be a flexible, energetic individual, who thrives in an active work environment and is willing to get any job done.
Responsibilities include but are not limited to:
- Customer interactions
- Communicating policies, procedure, safety requirements and enforcing all gym policies
- Providing in depth customer tours of facility
- Customer qualification
- Belay checks
- Lead checks
- Provide activity specific orientations based on customer experience/qualifications
- Risk management and floor supervision
- In depth knowledge of gym offerings
- Cleanliness of facility
- Including but not limited to mats, equipment, surfaces, retail, etc.
- Maintain climbing equipment such as ropes, route, tags, holds
- Providing general instruction of climbing and climbing equipment in a fun and informative fashion
- Restocking retail area
- Assist in groups, events, and youth programs
Requirements:
Friendly and enthusiastic
Self-motivated and able to act independently
Previous customer service and sales experience
Great communication skills and the ability to work with a wide range of personalities
Ability to deal with difficult circumstances with a positive attitude
Great working ability in a family environment
Must be a competent experience climber
First aid and CPR certifications (can be completed after hire date)
To apply, please email a resume and climbing resume to: Bret
YOUTH PROGRAM INSTRUCTOR
Vertical World is now hiring Youth Program (YP) Instructors. Instructors teach rock climbing classes and camps to students that range from 3 to 17 years old. Throughout the year there are multiple offerings a YP instructor may be involved in like: Regular yearlong programs, day camps, school break camps, summer camps, and summer programs to name a few. YP staff are responsible stewards that help prepare VW’s next generation of climbers. The available positions are for summer programs and longer-term employment is based on availability and scheduling of fall programs. Hours per week range from 2-12 hours.
Responsibilities include but are not limited to:
Create and implement age-appropriate lesson plans for students
Create an appropriate balance of risk management, technical skill, and fun in each class
Work in cooperation with co-instructors
Track student progress and ensure students are going through all necessary processes to use gym equipment
Manage diverse abilities and interest levels within each class
Other duties or tasks delegated by Manager or Programs Coordinator
Requirements:
Friendly and enthusiastic
Self-motivated and able to act independently
Previous top rope belay experience
Able to commit to consistent schedule
Great communication skills and the ability to work with a wide range of personalities
Ability to deal with difficult circumstances with a positive attitude
Great working ability in a family environment
First aid and CPR certified
Preferred Skills:
Experience teaching climbing
Previous outdoor climbing experience
Lead climbing experience
Benefits
Free VW membership
Free access to all Seattle area gyms (if full time)
Access to industry pro deals
Combined Sick/PTO hours
Other benefits with long term employment
To apply, please email resume and climbing resume to: Redmond Programs
Vertical World is proud to be an Equal Opportunity Employer. Here at Vertical World, we do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We pride ourselves in creating an inclusive and welcoming community in our facilities.